Shipping Policy

This policy is applicable to orders within the USA and is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

A. SHIPPING COSTS
Shipping costs are calculated at checkout. You can view your shipping cost during the checkout process.

B. TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Transit Time: Shipments are typically in transit for 3–5 days (Monday to Friday).
  • Order Cut-Off Time: Orders must be placed by 5:00 PM Eastern Standard Time (New York).
  • Handling Time: Orders are handled within 1–2 business days (Monday to Friday).

C. DELIVERY TERMS
We use UPS, USPS, or FedEx to deliver our products.

D. CHANGE OF ADDRESS
We cannot change the delivery address once an order is in transit. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@kickspanda.shop.

E. CANCELLATIONS
If you decide to cancel your order before it has been dispatched, we are able to process cancellations at any time before shipment. Once dispatched, please refer to our refund policy for further assistance.

F. PARCELS DAMAGED IN TRANSIT
If a parcel arrives damaged, please reject the parcel from the courier and contact our customer service team. If you receive the damaged parcel without being present, please contact our customer service for assistance.

G. MANUFACTURER DIRECT SHIPPING
For orders shipped through our Manufacturer’s Direct Shipping option, please note the following specifics:

  1. Shipping Method: Manufacturer Direct Shipping uses standard economy ground services, with the carrier selected by the manufacturer.
  2. Processing and Handling: Orders are processed and handled within 1-2 business days, though occasional delays may occur. We appreciate your understanding as we rely on manufacturers to fulfill orders.
  3. Shipping Times: Shipping times may range from 1-5 business days, depending on the manufacturer’s location and your delivery address.
  4. Tracking Information: Once processed, tracking information will be sent via email so you can monitor your shipment.
  5. Communication and Updates: If there are unforeseen delays, we will keep you updated promptly.

Please note that Manufacturer Direct Shipping may involve coordination with external partners. While we aim to minimize disruptions, certain fulfillment aspects are beyond our control. For any questions about your order, feel free to contact us at support@kickspanda.shop.

H. INTERNATIONAL ORDERS
This policy primarily pertains to orders within the USA. For international orders, additional terms, including customs duties, taxes, and shipping fees, may apply. International customers are responsible for complying with their country’s regulations and any applicable import duties and taxes.

I. TRACKING INFORMATION
After dispatch, tracking information will be emailed to you, allowing you to monitor your shipment’s progress. For tracking issues or questions about your order status, please contact us at support@kickspanda.shop.

J. CONTACT INFORMATION
For any inquiries or concerns related to shipping, orders, or this policy, please contact our customer service team at:

We are dedicated to providing timely and helpful support for a positive shopping experience.