Refund and Return Policy
By placing an order through kickspanda.shop, you agree to the terms below. These policies ensure you are fully aware of our refund and return methods and procedures. This policy applies to orders within the United States.
A. 14-DAY RETURN POLICY
We have a 14-day return policy, meaning you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. All MANUFACTURER DIRECT items are FINAL sale and are not eligible for returns.
B. RETURN PROCESS
To initiate a return, please contact us at support@kickspanda.shop or call us at +1 (503) 676-2088. If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can address the issue promptly.
D. EXCHANGES
We only exchange products that are damaged, incorrect, wrong size, or defective. If you need an exchange, please contact us at support@kickspanda.shop or call +1 (503) 676-2088.
E. RESTOCKING FEE
We do not charge a restocking fee on returns.
F. REFUNDS
Once we’ve received and inspected your return, we’ll notify you about the approval of your refund. If approved, a refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
G. NO REFUND POLICY FOR UNUSED DISCOUNTS
Once a purchase is completed, we do not offer refunds for discounts that were not applied during the transaction. Discounts and promotions must be utilized at the time of purchase, as retroactive adjustments are not possible. We encourage customers to review and apply discounts before finalizing their purchase for the best value.
If you have any further questions or concerns, please reach out to our customer service team at support@kickspanda.shop or +1 (503) 676-2088.
Thank you for choosing kickspanda.shop. We look forward to serving you!